Introducing the H20 X5™ 5-in-1 steamer!
Designed to thoroughly clean and help sanitize all the surfaces in your home without harsh chemicals. In seconds the powerful H2O X5™ steamer converts ordinary water into super heated. Whether it’s the bathroom or kitchen, nursery or backyard grill - now you can GREEN CLEAN with Variable Steam settings that make the H20 X5™ steamer perfect for virtually any cleaning job.COMPLETE H20 X5™ 5-in-1 TV OFFER
- H20 X5™ steamer - Variable Steam, Filter-Free Design, Light Weight – Less than 5 lbs.
- Carpet Glider – Pyramid Shaped, Easy Attach Design
- Extension Hose – Reinforced 32 Inch, Built-in Hand Grip
- Jet™ Nozzle – Easy Attach Design, Threaded Aluminum Spout
- Nylon Brush Head – Threaded Screw-On Design
- Wire Brush Head – Threaded Screw-On Design
- Window, Mirror and Glass Attachment – Built-in Squeege,
- Duster Attachment – 360 Degree Vented Release, Easy Attach Design
- Micro Fiber Pad – Machine Washable, Hands-Free Attach Design
- Glass Coral™ Cloth – Machine Washable, Draw String Attach
- Dusting Coral Cloth - Machine Washable, Draw String Attach
- Garment Bonnet - Machine Washable, Easy Attach Design
Works on all these floor types, counter
surfaces and more!
FAQ's
Q.) What are the recommended uses for the H2O Mop X5?
A.)The H2O Mop X5 is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.
The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage.
When using on vinyl, linoleum or any otherTest the H2O Mop X5 on a small isolated area of your flooring prior to overall use on any floor surface.
heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gapsor cracks that would permit the entry of moisture.
Test the H2O Mop X5 on a small isolated area of your flooring prior to overall use on any floor surface.
Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop X5.
When I doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will case streatking and possibly scratching.
This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.
Q.) What type of water do I use?
A.) The H2O Mop X5 uses tap water. However, in areas with hard water, distilled water should be used for better performance.
Q.) What does my H2O Mop X5 come with?
A.) H2O Mop X5, 1 Micro Fiber Cloth, 1 Carpet Glider, 1 Slim Nozzle, 1 Nylon Round Brush, 1 Wire Brush, 1 Extension Hose attachment, 1 Window Cleaner/Garment Steamer attachment,1 Duster
Q.) Now that I have assembled my unit, how come I am not getting any steam?
A.) Once the unit is assembled, fill the water tank and ensure the cap is in a ‘locked’ position. Select the appropriate setting for which you will be using the H2O X5. Please refer to the User Manual for use of each setting. If the unit is not steaming and the light indicator has gone from red to green, make sure that the On/Off switch has been pushed into the “on” position or the unit will not begin to steam.
Q.) Do I need to replace or clean a filter?
A.) No, your H2O Mop X5 does not require any replacement of filters.
Q.) My mop stopped producing steam/is producing very little steam, what can I do for this?
A.) Be sure that the unit is disconnected from the power outlet when performing cleaning. Drain the remaining water in the tank and clean the tank after every use. Please use detergent to clean the accessories (jet Nozzle and Round Brush) when they are dirty, then wash with clean water and air dry.
How to decalcify the Water Tank interior:
To clean calcium deposits that build up inside the Water Tank, add one or two tablespoons of white vinegar to a full Water Tank, close the Water Tank cap and shake the contents. Do NOT turn the steamer on.
Do not immerse the H2O Mop X5 in water.
- Cleaning procedure to remove lime scale: If your H2O Mop X5 begins to produce steam more slowly than usual or stops producing steam you may need to remove lime scale. Lime scale can develop over time on the metal parts and greatly affect mop performance. It is necessary to remove lime scale on a regular basis, every 25 – 50 tomes you use a full tank of water or a least once a month, especially in areas with hard water. The frequency of lime scale removal depends upon the hardness of your tap water and how often you use the steam mop. The H2O Mop X5 uses tap water. However, in areas with hard water, distilled water should be used for better performance.
- Removal of lime scale from the H2O Mop X5 by using scraper:
- Make sure that the H2O Mop X5 is disconnected from the power supply before maintenance.
- Use the Cleaning Pin provided with your unit to remove scale deposits from the small hole of the steam outlet in the main Body (see instruction manual for detailed illustration) by swirling and pushing the pin up and down you will clean the steam outlet. Always ensure that all scale debris have been removed from the steam outlet before reassembling. Continue swirling Cleaning Pin until no further debris is evident.
- By using cleaning solution:
- Prepare a solution of ½ white vinegar and 2/3 tap water and add to the water tank.
- Secure and position the unit to ensure steam released is aimed away from the floor or surrounding objects and surfaces and away from any body part. Plug the unit in, turn the unit ON by pressing the Power Switch (O/I) and allow the unit to produce steam until the vinegar/water solution is used up.
- Repeat the above procedure as many times as necessary until a normal steam flow rate is achieved.
- Fill the Water Tank with fresh water and rinse out.
- Fill the Water Tank with fresh water, attach to the unit and release steam through the system until the Water Tank is empty.
Do not leave the steamer unattended during the lime scale removal process and/or while in use. Perform a test cleaning on a suitable isolated area after each lime scale removal to ensure that there is no debris left in the system.
- Cleaning blocked steamer accessories:
- Due to the high mineral content of water in some areas, you may notice that less steam comes out from the Hand-Held Steamer accessories. This may be caused by calcium buildup inside the tip of the nozzle. How to clean the buildup: We recommend using a spray lubricant. Spray a small burst or two of the lubricant inside the tip of the Jet Nozzle. After spraying lubricant inside the component, fill the steamer with water according to the directions and run a continuous jet of steam through the affected accessory for several minutes to remove the deposit. Once the steam pathway is clear, aim the steamer at a neutral surface or a cleaning cloth to make sure no debris is emitted. We recommend performing this procedure in a protected and well- ventilated area.
Q.) What are the small brushes used for?
A.) The round nylon brush is great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The round copper brush is great for cleaning coarse or metal surfaces, such as brick floors, car wheels, metal doors and metal frames, etc. Both brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.
Q.) What is the hose used for?
A.) The hose is used with the Optional Accessories such as the Window Cleaning Tool, Garment Steaming Tool and Duster. To use the Optional Accessories remove the Mop Head by pressing the Lock Button on the Main Body or remove the Jet Nozzle following the same procedure (see user’s guide for detailed information and illustrations). Insert the designated end of the Extension Hose into the designated hole in the Main Unit until it locks in place with the Lock Button on the Main Body (you will hear a clicking sound). Make sure the Extension Hose is securely locked into place before usage. Then you can attach and use either the window cleaning tools (attach Coral Cloth accordingly), the Garment Steaming Tool (attached Microfiber Cloth or Lint Cloth accordingly) or the Duster (attached Coral Cloth accordingly).
Q.) How can I prevent my H2O Mop X5 from leaving puddles of water?
A.) To avoid puddling of water, the Microfiber Cloth must be clean and dry for use. To replace the cleaning cloth, proceed as follows: Let the cleaning cloth cool down, remove cloth from unit, replace with a new Microfiber Cloth and continue use. Select Low steam regulator position for minimal steam.
Q.) What are the different settings for?
A.) 1-Low and 2-Medium are ideal for cleaning all hard floors, such as linoleum, ceramic, marble, wood, etc. 3-High is ideal for cleaning carpets and rugs and 4-Hot Spray Setting is ideal for cleaning bathrooms, kitchens, window sills, car wheels, etc. You can change the Steam Regulator position and change the steam output while operating the H2O Mop X5.
Q.) What do I do after use of my H2O Mop X5?
A.) Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O Mop X5 with a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.
Q.) Does my H2O Mop X5 come with a warranty?
A.) Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at warranty@ecustomerresponse.com or (719) 948-1584. Do not return the defective part or unit unless instructed to do so after contacting us. Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer’s defect. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. There are no warranties other than that expressly set forth herein. This warranty is not transferable. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure caused by user negligence, abuse or use not in accordance with the “User Guide” or any additional safety, use, or warnings included in the product materials. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.
This warranty gives you specific legal rights. You may also have other rights which vary from state to state.
THIS WARRANTY DOES NOT APPLY TO THE FOLLOWING:
- Damage due to accident, misuse, abuse, alteration or vandalism.
- Improper or inadequate maintenance.
- Unauthorized modification or commercial use.
- Damage in return transit.
- Unsupervised use by children under 18 years of age.
Q.) I’m having trouble getting the pads onto the mop head, what is the best way to change the pads?
A.) Place the Microfiber Cloth on the bottom of the Mop Head and make sure all the loops on the cloth are aligned with the gripping hooks on the bottom of the Mop Head (refer to instruction manual for illustration), then press the cloth against the Mop Head so the loops on the cloth catch the gripping strips on the Mop Head and hold the pieces together.
Q.) How do I use the H2O Mop X5 on my carpet?
A.) When using the H2O Mop X5 on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see instruction manual for illustration). Do not attempt to use the H2O Mop X5 unit on carpet/rug surfaces without the carpet glider in place.
Q.) How do I wash the H2O Mop X5 microfiber pads/cloths?
A.) When using the H2O Mop X5 on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see instruction manual for illustration). Do not attempt to use the H2O Mop X5 unit on carpet/rug surfaces without the carpet glider in place.
Microfiber cloth care:
- Machine wash 60 ºC (140 ºF)
- Do not bleach
- Do not use softener
- Do not use softener













Can it be used on slate floors?
Hi Sonya,
Thank you for your inquiry.
The X5 mop is so versatile that you can use it on your slate tiled floors.
Should you have any further questions, Please do not hesitate to get in touch again.
Kind regards,
Danoz Direct Customer service
How long heat up time before I can start cleaning?
How long does it work on one fill on tiled floors?
Can I refill on the go?
How long is waiting time to start cleaning again after a refill?
regards,
Ingrid
Hi Ingrid,
Thank you for your inquiry.
The mop takes about 30 seconds to heat up.
Depending on what you are using the mop for and what setting you have it on the time-frames can vary.
You can refill the mop as you go.
If you have further questions regarding this, please do not hesitate to contact us again.
Kind regards,
Danoz Direct Customer Service
Hi,
I was just wondering what the power is on this machine? How many watts does it have?
Thankyou
Hi Melissa,
Thank you for your inquiry.
The mop is 1300 Watts.
Should you have more questions, Please don’t hesitate to get in touch.
Kind regards,
Danoz Direct customer service.
Hi. what is included int he price $199.80?
Hi JW,
Thank you for your comments.
For the 199.80 you get:
* H20 X5™ steamer – Variable Steam, Filter-Free Design, Light Weight – Less than 5 lbs.
* Carpet Glider – Pyramid Shaped, Easy Attach Design
* Extension Hose – Reinforced 32 Inch, Built-in Hand Grip
* Jet™ Nozzle – Easy Attach Design, Threaded Aluminum Spout
* Nylon Brush Head – Threaded Screw-On Design
* Wire Brush Head – Threaded Screw-On Design
* Window, Mirror and Glass Attachment – Built-in Squeege,
* Duster Attachment – 360 Degree Vented Release, Easy Attach Design
* Micro Fiber Pad – Machine Washable, Hands-Free Attach Design
* Glass Coral™ Cloth – Machine Washable, Draw String Attach
* Dusting Coral Cloth – Machine Washable, Draw String Attach
* Garment Bonnet – Machine Washable, Easy Attach Design
You also get a free Stick vacuum cleaner.
Should you have further questions, please don’t hesitate to contact us again.
Kind regards,
Danoz Direct Customer Service
Is the steam mop ok to use on porcelain floors?
Cheers
Hi Michelle,
The H2O steam mop X5 can be used on Porcelain tiles. You can adjust the steam on your mop to get the perfect finish for your floors.
Kind regards,
Danoz Direct Customer Service
Is it safe to use the X5 mop on timber laminate floors? I have been told that a steam mop would damage such floors.
Hi Janette,
The H2O Mop X5 is very safe for you to use on Timber laminate floors.
Kind regards,
Danoz Direct
hello Timothy
Just a query about x5 mop if it can clean tile grout. thanks for your help.
Hi Marelene
The Mop will clean the grout in your tiles. You can also use the portable steamer on grout to get rid of more stubborn stains.
Should you have further questions, please don’t hesitate to contact us again.
Kind regards,
Danoz Direct Customer Service.
Can all the microfiber and cloths and pads be washed and reused?
Hi Helen,
All the micorfibre cloths you get with your mop are machine washable and reusable.
Should you have further questions regarding this or anything else, please do not hesitate to contact us again.
Kind regards,
Danoz Direct Customer Service.
Hi Can you tell me if you can clean Venetian Blinds with the steam mop attachment or is the steam too hot?
Thanks Cheryl
Hi Cheryl,
The steam on the mop has adjustable steam power so it would be fine to use for your blinds. Theres is also a handy dusting feature which would make doing you Venetian blinds quick and easy.
Should you have further questions regarding this issue or anything else, please do not hesitate to contact us.
Kind regards,
Danoz Direct Customer Service
hi how many watts is the vaccumm??
Hi Trent,
The H2O Vac X5 is 600W .
If you have further questions, please don’t hesitate to get in touch with us again.
Kind regards,
Danoz Direct
Hello what a fabulous product! I am currently renovating & was wondering if you can clean walls & concrete on floors with this product? Thanks!
Kindest Regards
SOLANA
Hi Solana,
We are so happy to hear you love your product.
The H2O mop has a number of attachments which would help you clean your walls and if your concrete floor has a polished finish then this mop would be fantastic to clean it.
If you have further questions, please don’t hesitate to get in touch with us again.
Kind regards,
Danoz Direct
Hi Team
How long is the power cord on the steam mop
Kind Regards
Adrianne
Hi Adrianne,
Thank you for your inquiry.
The length of the cord on the X5 Mop is 3 meters.
Should you have further questions, Please do not hesitate to contact us again.
Kind regards,
Danoz Direct
Hi, Is the steam continuous or is the steam controlled? I am wondering if it leaves the floor very wet?
Hi Belinda
Thank you for your inquiry.
The steam is continuous but also adjustable to the amount of steam pressure you desire. You don’t have to worry about your floors getting to wet and you have control over the steam you are using.
Kind regards,
Danoz Direct
Does the x5 clean an oven?
Hi Megan
Thank you for your inquiry.
You can use your steam mop to clean your oven.
Kind regards,
Danoz Direct
can you give me a web link for buying accessories for the h20 mop x5(the best steamer)
Hi,
Thank you for your inquiry
The link you require is:
http://www.danozdirect.com.au/accessories.php
Should you have any further questions regarding this or anything else, please do not hesitate to contact us again.
Kind regards,
Danoz Direct
Please can you tell me where is the closest store to the Sydney Eastern suburbs, Bondi Junction.
We are interested in buying a steam mop.
Thanks, Pat
Hi Pat,
Our closest store is our Alexandria Showroom.
Undit D 23-27 Bourke Rd
Alexandria NSW 2015
Opening hours are Mon- Fri 9am-5pm
Should you have further questions, Please do not hesitate to contact us again.
Kind regards,
Danoz Direct
This is the best product I’ve ever bought. Rarely do I buy things from an info commerical but having inccured massive water floods recently in our house, no amount of cleaning products would get the house clean. The house no longer smells of stagnant water and is spotless. Thank you so much because it does exactly what you said it would do. It was shipped fast too
Hi Angela,
Thank you for your comments.
We are so happy to hear that you love your H2O Mop X5. It’s really great to hear that you were able to clean your home using the mop after flooding. We really do appreciate your feedback.
Kind regards,
Danoz Direct.