How long will it take to deliver my order?
Estimated delivery time frame is 5-7 business days from the date of dispatch from our Sydney warehouse. If you’re located in rural areas your delivery time may take few extra days.
What does my warranty cover?
The warranty covers any manufacturing faults or defects with the item. Any physical damage to the goods is not covered under the warranty. To claim warranty on our products please contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST.
Can I cancel my order?
How will my order be delivered to me?
I ordered a product and it has not arrived, what should I do?
How do I unsubscribe from your emails?
Could you explain your postage and handling charges?
Our postage and handling (P&H) charges cover the cost of dispatching your order to delivering the item to you. P&H is calculated on a per item basis.
Do I have to be home when my product is delivered?
We do prefer you are at home for your delivery, however if you are not home Australia post will leave a slip with the instructions on how to pick up the goods from your Local post office. You are also able to specify a different delivery address, such as a neighbour, or your work address.
Do you deliver outside of Australia?
We only ship within Australia.
The address on my order is incorrect. How can I change it?
We are able to amend the correct address if the product has not been dispatched from our warehouse. You will need to contact our Customer Care Team immediately on 1300 738 806 between 8.00am-6.00pm AEST or email us at firstname.lastname@example.org.
Can I pay by cheque or money order?
You are able to pay by Cheque or Money order ONLY if you are paying in a single payment. If you wish to pay in monthly installments this can be with a MasterCard/ Visa / American Express or via PayPal if the order is placed online.
What happens if I’m not happy with my purchase?
Our products come with either a 30 or 60 Day Money Back Guarantee (MBG) period depending on the product. This begins from the day you receive the goods. If for whatever reason you are not satisfied with the item you can return it and receive a refund (excluding postage and handling cost) and cease any further charges. Unfortunately we don’t accept any returns outside the MBG period. To return the goods, please contact our Customer Service Team on 1300 738 806 between 8.00am-6.00pm AEST who will provide you with the return details. All products must be in original packaging and in good condition. If the item does not meet this criteria it may not be eligible for a refund.
How will I know when my next payment is? Where can I find my payment schedule?
Details of your payment is listed on the receipt with your order. If you no longer have the receipt we advise you to contact our Customer Care Team on 1300 135 085 between 8.00am-6.00pm AEST or email us at email@example.com for further details.
I am unable to make my next payment. Can my payments be rescheduled?
We completely understand that it may be tough at times to make payments due to certain circumstances. Please contact our Customer Care Team between 8.00am-6.00pm AEST or email us at firstname.lastname@example.org prior to your next payment and we will be happy to assist you.
I have received a letter stating that my payment was declined. What do I do?
We advise that you contact our Customer Care Team immediately on 1300 738 806 between 8.00am-6.00pm AEST or email us at email@example.com to rectify this issue.
My product is not working, what do I do?
All our products come with a product manual. Please follow the correct procedures and appropriate troubleshooting solutions. Manuals are also available on our website on the ‘Product Manuals’ page. Any further questions that are not included in the manual can be answered if you contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST or email us at firstname.lastname@example.org.
How do I send back my faulty item?
You are able to contact our Customer Care Team on 1300 135 085 between 8.00am-6.00pm AEST who will be able to run through the correct procedures.
I have been given a Return Authority Number. How do I follow up on what’s happening?
Please contact our Customer Care Team on 1300 738 806 between 8.00am-6.00pm AEST to follow up on your goods that have been returned for a refund/exchange.
How long will my refund take?
Please allow up to 5-7 business days for your refund to reflect back into your account once the product has been returned. We will always do our very best to get your refund to you sooner.
Why was I not refunded the original postage and handling cost of my order when I returned my product?
We are unable to refund the original postage and handling charges due to costs incurred to pick, pack and post your original order to you.